About Course

Name: Training on Empathic Listening | Kenya
Price: 1200 KES
Availability: InStock

Training on Empathic Listening | Kenya

Category: Customer Experience and Communication Training

Overview

The Expedition

About the Program

Training on Empathic Listening is designed to help professionals strengthen their ability to connect, support, and lead through intentional and compassionate communication. This course explores how empathic listening builds trust, resolves tension, and fosters inclusion by encouraging genuine understanding of others’ perspectives and emotions.

Participants learn to apply practical techniques and adopt the right mindset to listen without judgment, respond with clarity, and create psychologically safe spaces. The training is available in virtual, in-person, or tailored group formats. A certificate is issued upon successful completion.

Course Objectives

By the end of this course, participants will be able to:

Define empathic listening and distinguish it from other listening styles.
Understand the role of empathy in building meaningful professional relationships.
Identify verbal and non-verbal signals that convey empathy and understanding.
Apply techniques such as reflection, paraphrasing, and validation to demonstrate empathy.
Recognize and manage personal biases that may hinder empathic communication.
Respond appropriately to emotionally charged situations while maintaining professionalism.
Use empathic listening to enhance trust, collaboration, and problem-solving.

Target Audience

Human resource professionals
Team leaders and supervisors
Managers and executives
Customer service and support personnel
Counselors, coaches, and social workers
Anyone involved in conflict resolution, mediation, or employee wellbeing

Training Duration

Classroom: 5 Days

Online: 7 Days

Training Modules

1: Foundations of Empathic Listening

Understanding empathy: Emotional, cognitive, and compassionate empathy
What empathic listening is, and what it’s not
Importance of empathy in the modern workplace
Benefits of empathic listening for individuals and teams
Differences between active and empathic listening

2: The Psychology of Listening with Empathy

Human behavior and emotional expression
The neuroscience of empathy
Barriers to empathy in communication
Cultural and personality influences on emotional listening
Recognizing and managing your own emotional biases

3: Key Principles and Behaviors of Empathic Listeners

Non-verbal communication: Tone, posture, facial expression
Verbal affirmations and validating language
Listening for emotion and meaning behind words
Holding space: presence, silence, and patience
Avoiding judgment, defensiveness, and fixing mindset

4: Techniques for Developing Empathic Listening Skills

Practicing curiosity through open-ended questions
Reframing and reflective responses
Using paraphrasing and emotional labeling
Expressing understanding without personalizing
Managing triggers and emotional boundaries

5: Empathic Listening in Real-World Contexts

One-on-one conversations with staff or clients
Leadership communication and difficult conversations
Handling grievances, complaints, and personal disclosures
Supporting colleagues through stress, burnout, or crisis
Conducting empathetic interviews and check-ins

6: Empathic Listening for Inclusive Workplaces

Addressing bias, discrimination, and marginalization through empathy
Creating psychological safety through listening
Empathy in cross-cultural and diverse teams
Gender-sensitive and trauma-informed listening
Encouraging inclusive dialogue and feedback

7: Practicing and Sustaining Empathic Listening

Real-world role plays and scenario analysis
Developing an empathic communication plan
Receiving feedback on your empathic presence
Embedding empathy in team norms and leadership style
Tracking impact through trust and engagement metrics

Delivery Method

This program is taught through a mix of practical activities, theory, group work and case studies. Training manuals and additional reference materials are provided to the participants.

CERTIFICATION

Upon successful completion of the Training on Empathic Listening, participants will be awarded a certificate of course completion.

Training on Building a Powerful Voice

Communication Strategies Training

Course Training Calendar

Kindly note that you can customize venue when registering

Date

Venue

Kenyan Price

Non Kenyan

12th Jan-16th Jan 2026

Nairobi

110000

1200

26th Jan-30th Jan 2026

Nairobi

110000

1200

2nd Feb-6th Feb 2026

Nairobi

110000

1200

16th Feb-20th Feb 2026

Nairobi

110000

1200

2nd Mar-6th Mar

Nairobi

110000

1200

16th Mar-20th Mar

Nairobi

110000

1200

13th Apr-17th Apr

Nairobi

110000

1200

27th April-1st May

Nairobi

110000

1200

11th May-15th May

Nairobi

110000

1200

18th May-22nd May

Nairobi

110000

1200

8th June-12th June

Nairobi

110000

1200

22nd Jun-26th Jun

Nairobi

110000

1200

6th Jul-10th Jul

Nairobi

110000

1200

20th Jul-24th Jul

Nairobi

110000

1200

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About Course

Training on Empathic Listening | Kenya

About the Program

Course Objectives

Target Audience

Training Duration

Training Modules

1: Foundations of Empathic Listening

2: The Psychology of Listening with Empathy

3: Key Principles and Behaviors of Empathic Listeners

4: Techniques for Developing Empathic Listening Skills

5: Empathic Listening in Real-World Contexts

6: Empathic Listening for Inclusive Workplaces

7: Practicing and Sustaining Empathic Listening

Delivery Method

CERTIFICATION

Related Courses

Course Training Calendar

Kindly note that you can customize venue when registering

Training on Cybersecurity Audit in Banking- Kenya

Healthcare Procurement and Supply Chain Management Training

Agricultural Budgeting and Financial Planning Training-Kenya

Performance Appraisal Manager Training | Kenya

Data Processing and Management using CSPro Training

Training on Carbon Taxation for Policy Makers

Protocol Management Training | Kenya

Newsletter

Head Office

Drop a Line

Email Address

Visit office

Uganda Office

Drop a Line

Email Address

Visit office

About Course

Training on Empathic Listening | Kenya

About the Program

Course Objectives

Target Audience

Training Duration

Training Modules

1: Foundations of Empathic Listening

2: The Psychology of Listening with Empathy

3: Key Principles and Behaviors of Empathic Listeners

4: Techniques for Developing Empathic Listening Skills

5: Empathic Listening in Real-World Contexts

6: Empathic Listening for Inclusive Workplaces

7: Practicing and Sustaining Empathic Listening

Delivery Method

CERTIFICATION

Related Courses

Course Training Calendar

Kindly note that you can customize venue when registering

Newsletter

Head Office

Uganda Office

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