About Course

Business Process Modelling Training | Kenya

Category: Customer Experience and Communication Training

Overview

The Expedition

About the Program

The Business Process Modelling Training provides participants with practical skills to design, analyze, and optimize organizational processes. The course covers workflow mapping, identification of inefficiencies, and implementation of improvements that enhance performance and consistency. Participants gain hands-on experience with industry-standard modelling tools and learn techniques to align processes with strategic business objectives. Delivered in in-person, virtual, or blended formats, this program awards a professional certification upon successful completion.

Course Objectives:

By the end of the Business Process Modelling Training, participants will be able to:

Understand the fundamentals and importance of business process management and modelling.
Identify, document, and analyze existing business processes.
Design optimized workflows that improve operational efficiency and service delivery.
Apply process modelling standards, tools, and notation (e.g., BPMN).
Evaluate process performance and implement continuous improvement initiatives.
Align business processes with organizational goals and strategic objectives.

Target Audience:

Business Analysts
Process Improvement Specialists
Operations Managers
Project Managers
Quality Assurance Professionals

Training Duration

Classroom: 5 Days

Online: 7 Days

Training Modules

1: Introduction to Business Process Modelling

Definition and importance of BPM
BPM lifecycle and methodologies
Key concepts: processes, activities, tasks, and workflows
Role of BPM in organizational efficiency
Benefits of process modelling for decision-making

2: Business Process Identification and Mapping

Identifying core, support, and management processes
Techniques for process discovery
Creating process maps and flowcharts
Process boundaries and scope definition
Using swimlane diagrams for clarity

3: Business Process Modelling Techniques & Standards

Overview of modelling notations (BPMN, UML, EPC)
Modelling rules and conventions
Representing events, gateways, and tasks
Tools for BPM (e.g., Bizagi, Lucidchart, Visio)
Case study: simple process modelling exercise

4: Analysis of Business Processes

Identifying bottlenecks, redundancies, and inefficiencies
Process performance metrics
Root cause analysis techniques
Gap analysis in workflows
Applying simulation to validate process improvements

5: Redesigning & Optimizing Business Processes

Principles of process re-engineering
Lean and Six Sigma applications
Workflow standardization and simplification
Prioritizing process improvement initiatives
Change management for process adoption

6: Monitoring and Continuous Improvement

KPIs and process performance monitoring
Continuous improvement cycles (PDCA, DMAIC)
Reporting and dashboards for process monitoring
Aligning processes with strategic objectives
Knowledge management and process documentation

7: Practical Application & Case Studies

Hands-on exercises using BPM tools
Industry case studies for process analysis
Group exercises in process redesign
Reporting process improvement recommendations
Lessons learned and best practices

Delivery Method

This program is taught through a mix of practical activities, theory, group work and case studies. Training manuals and additional reference materials are provided to the participants.